Shipping Policy

Thank you for shopping with Pethealer Asia. This policy applies to orders delivered within Singapore.

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Delivery Area

We currently deliver to valid residential and commercial addresses in Singapore.

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Shipping Fee and Delivery Time

• Free Singapore delivery is available for eligible orders placed through our Singapore store.
• Delivery typically takes 1–3 business days.

Delivery times are estimates and may be longer during promotions, public holidays, severe weather, or other circumstances outside our control.

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Order Tracking

Tracking information will be provided after your order has been shipped. Please allow some time for the carrier's tracking system to update.

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Delivery Address

Please check your recipient name, delivery address, postal code, and phone number before placing your order. We are not responsible for delays or failed delivery caused by incomplete or incorrect information supplied at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

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Delivery Issues

If your parcel is delayed, damaged, or shown as delivered but cannot be located, please contact us with your order number so we can assist you.

Email: support@pethealerasia.com