Returns & Refunds

7-Day Change-of-Mind Returns

You may request a return within 7 days after delivery. The item must be unopened, unused, in its original condition, and include all original packaging. The customer is responsible for change-of-mind return shipping, and original shipping charges are not refundable.

30-Day Product Problem Guarantee

Contact us within 30 days after delivery if an item is incorrect, damaged, leaking, defective, expired on arrival, incomplete, or has a product quality issue. After review, we may provide a replacement, reshipment, partial refund, or full refund. We cover reasonable return or reshipment costs when the problem was caused by us or occurred before delivery.

How to Request Support

Email support@pethealerasia.com with your order number, a brief description, and clear photos or videos of the item, label, and outer packaging. Please wait for approval and return instructions before sending anything back.

Important Conditions

For hygiene and safety reasons, opened or used pet supplements and pet care products cannot be returned unless there is a product quality issue. A pet not liking the taste is not, by itself, considered a defect.

Refund Timing

Approved refunds are normally processed within 7–14 business days to the original payment method. Your bank or payment provider may need additional time.

Pethealer’s Singapore online store is operated by PETHEALER GLOBAL TRADING (HK) LIMITED, with orders fulfilled from our local warehouse in Singapore.