Return & Refund Policy

Thank you for shopping with Pethealer Asia. This policy applies to orders placed through our Singapore online store.

7-Day Change-of-Mind Returns

You may request a return within 7 days after delivery if you change your mind. The item must be unopened, unused, in its original condition, and returned with all original packaging. For hygiene and safety reasons, opened or used pet supplements, pet care products, topical products, flea and tick products, and other products that come into direct contact with pets cannot be returned unless there is a product quality issue.

For an approved change-of-mind return, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

30-Day Product Problem Guarantee

If an item is incorrect, damaged, leaking, defective, expired on arrival, incomplete, or has a product quality problem, please contact us within 30 days after delivery. Depending on our review, we may offer a replacement, reshipment, partial refund, or full refund. If the problem was caused by us or occurred before delivery, we will cover reasonable return or reshipment costs.

How to Request Support

Email support@pethealerasia.com with:

• Your order number
• Clear photos or videos of the item and outer packaging
• A photo of the product label, batch details, and expiry date where applicable
• A brief description of the issue

Please do not send an item back before receiving return instructions. The return address will be provided after your request is approved.

Non-Returnable Situations

We may decline a return where the request falls outside the applicable 7-day or 30-day period, the item shows misuse or intentional damage, required evidence is not provided, or the parcel was undeliverable because the customer supplied incorrect or incomplete delivery information. A pet not liking the taste, on its own, is not considered a product defect.

Refunds

Once approved, refunds are normally processed within 7–14 business days to the original payment method. Your bank or payment provider may require additional time to post the refund.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will try to cancel orders that have not been processed or dispatched. Once an order has shipped, it will be handled under this return policy after delivery.

Contact

Pethealer’s Singapore online store is operated by PETHEALER GLOBAL TRADING (HK) LIMITED. Orders are fulfilled from our local warehouse in Singapore. For return or refund questions, email support@pethealerasia.com.