Terms of service

Terms of Service

Welcome to Pethealer Asia!

These Terms of Service (“Terms”) govern your access to and use of our website, online store, services, and related content (collectively, the “Service”). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

1. Eligibility and Account

  • You must be of legal age in your jurisdiction to use the Service.
  • You are responsible for all activities conducted through your account.
  • You must provide accurate, complete, and up-to-date information.
  • You are responsible for maintaining the confidentiality of your account credentials.

2. Products and Descriptions

  • We strive to display products accurately; however, due to device differences and settings, actual product appearance may vary.
  • Product descriptions may change without prior notice.
  • We may limit product quantities or discontinue products at our discretion.
  • Your purchase is intended for personal use, not for resale or commercial purposes.

3. Orders

  • Placing an order constitutes an offer to purchase. Acceptance occurs only when we confirm the order.
  • We reserve the right to accept or reject orders at our discretion.
  • Check your order carefully before submission; we may not be able to cancel once confirmed.
  • Cancellations are subject to our policies and the status of the order.

4. Pricing and Payment

  • Prices, discounts, and promotions may change without notice.
  • Product prices are correct at the time of order confirmation.
  • You agree to provide accurate payment information and authorize charges to complete transactions.
  • Taxes, shipping, customs, or import duties may apply and are the responsibility of the customer.

5. Shipping and Delivery

  • Delivery times are estimates and not guaranteed.
  • We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.
  • Risk of loss transfers to the customer once the item is handed over to the shipping provider.

6. Intellectual Property

  • All content, including trademarks, logos, images, graphics, videos, and text, is owned by Pethealer, its affiliates, or licensors.
  • You may use the Service for personal, non-commercial purposes only.
  • Unauthorized use, reproduction, or distribution is prohibited.

7. Third-Party Tools and Links

  • Our Service may provide access to third-party tools or links.
  • We are not responsible for third-party content or websites.
  • Use third-party tools at your own risk and comply with their terms.

8. User-Generated Content

  • Any feedback, suggestions, or submissions you provide grant us a worldwide, royalty-free license to use, modify, and distribute such content.
  • You represent that you own or have rights to the content and that it does not violate laws or third-party rights.

9. Prohibited Use

  • You may not use the Service for illegal or unauthorized purposes.
  • Prohibited activities include: violating laws, infringing IP, harassing others, sending spam, distributing malware, or bypassing security measures.
  • We may suspend or terminate accounts for violations without notice.

10. Limitation of Liability

  • To the maximum extent permitted by law, Pethealer and its affiliates, employees, and partners are not liable for damages arising from use of the Service, including direct, indirect, incidental, or consequential damages.

11. Indemnification

  • You agree to indemnify and hold harmless Pethealer, its affiliates, and partners from claims, damages, or losses arising from your use of the Service, violation of these Terms, or infringement of rights.

12. Termination

  • We may terminate your access at any time at our discretion.
  • Intellectual property rights, disclaimers, and indemnification obligations survive termination.

13. Governing Law

  • These Terms are governed by the laws of the jurisdiction of Pethealer Asia’s headquarters.
  • Both parties consent to the jurisdiction of courts in that jurisdiction.

14. Changes to Terms

  • We may update these Terms at any time.
  • Continued use of the Service after updates constitutes acceptance of the new Terms.

15. Contact

For questions about these Terms, please contact: support@pethealerasia.com